For government agencies
Turn Case Backlogs
Into Forward Progress.
CivicUnison brings cases, assignments, evidence, communications, and activity histories into one organized workspace—helping public agencies manage growing workloads with greater visibility, efficiency, and accountability.
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Centralized Case Management
Reduce Backlogs
Improve Accountability
Increase Efficiency
Better Service for Your Community
Common Challenges for Public Agencies
Growing workloads and disconnected processes make it difficult to keep cases on track.
The CivicUnison platform
A Modern Case Management Platform Built for Public Service
Everything your team needs to move cases from intake to resolution, connected in one organized workspace.
Centralized Case Tracking
Keep case records, status, and related information together.
Assignments & Workflows
Connect the right work to the right people, with clear ownership.
Evidence Management
Keep photos, documents, and notes connected to each case.
Activity Timelines
Follow a clear history of case updates and communications.
Priority Queues
Bring overdue and time-sensitive work into focus.
Reporting & Insights
Review workloads, progress, and where cases need attention.
Mobile Access
Stay connected in the office and during field work.
ILLUSTRATIVE PRODUCT PREVIEW · NOT REAL AGENCY DATA
Make the next step clear
Turn a backlog into a plan of action.
CivicUnison helps agencies bring aging cases into focus, identify bottlenecks, assign clear ownership, and prioritize overdue work. Give your team a shared view of what needs to happen next.
Needs attention
Overdue
Kitchen plumbing leak
Housing · Assigned to Jordan Smith
2 days overdue
Indoor air concern
Public Health · Assigned to Morgan Lopez
1 day overdue
Illustrative cases. Not real agency data or performance results.
One platform. Many public-service missions.
Solutions for Every Agency
An organized approach to the unique work of your department.
From intake to resolution
A clear path for every case.
Five connected steps to keep work moving and everyone informed.
Office-first. Field-ready.
A closer look at work, connected.
Explore the sample case queue, open the kitchen leak case, and switch between evidence and activity. Every detail shown is illustrative.
